Returns

We want you to looove your WEME piece, but if you change your mind, we'll fully refund your money, replace it for another item, or give you store credit as soon as we have your returned products back.

We accept returns under the following circumstances:

• The item must have been sold on our online store.
• The return or exchange request is made within 14 days of delivery.
• The return is made within 14 days of the return or exchange request.
• The item should be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods.

  All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.

• It is our customers' responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund.
• If you have requested any alterations and measurement changes to the items you have ordered, you will not qualify for a return.

  In the unlikely event that you receive a defective item, we will replace it or issue a refund at no additional cost to you. Please follow the steps below to return and replace a damaged item, and we will make arrangements to have our couriers pick it up from you. After reviewing the damaged item, we will either provide a refund or make arrangements for a replacement to be sent to you. If the item is out of stock and we are unable to replace it, we will give you your choice of a complete refund or store credit.

• No refunds or returns on earrings, bodysuits or swimwear.

Email us at admin@weme.co.za to tell us you will be returning your purchase and give a brief description detailing why (sizing, fit, etc, we LOVE feedback)

Package with all original tags and bags included, your name and send to:
ATT: Danielle | 4 Trafalgar Place, 67A, Regant Road, Sea Point | TEL: 0624103783

Our customers usually opt for the Postnet to Postnet option (R99 overnight, our nearest to send to is Sea Point, Cape Town), but Aramex, Courier Guy, Collivery, Citisprint are all trusted and recommended.

If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.

On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps these confidential. Please allow 5 - 10 working days for the refund to process (this is the amount of time they stipulate, but it is usually faster)

If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability.

Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.

Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.

No refunds, returns or exchanges will be given on purchases made with a discount code or offer (including all Black Friday sale items).

On sale items, no returns or store credit will be issued; however, we will accept exchanges if sizing is a problem, subject to stock availability.